The day Windstream took over D&E accounts was the beginning of the end. D&E Communications was a pretty innovative company with local employees and pretty good customer service. Windstream is the total opposite. They fired most of the local personnel and customer service is now beyond horrible.

Because of the horrible line issues, poor customer service, and inability to talk to anyone who has any real ability to make change, we encourage ALL of our customers to switch to Cable Internet to PTD through Service Electric, CATV, etc. We also encourage our customers to switch their dial tone telephone lines from Windstream to cable. Ironton Telephone provides superior service, solid line quality, and very accessible and helfpful customer service. We have the main sales rep on speed dial, and the techs at PTD are also very helpful.

To be blunt, we hope all of our customers make the switch. Maybe some day Windstream will self-correct and provide what we expected from D&E, but until then we strongly recommend cable in the territories where Windstream provides service.

This entry was posted on Saturday, February 27th, 2010 at 9:47 pm and is filed under Internet Access. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.